Eventlify Attendee Refund Requirements
1. Who We Are
1.1 Eventlify.
Welcome to Eventlify! Eventlify is the premier golf event management software that transforms the complexity of golf tournament administration into an efficient and effective process. Our cloud-based platform allows event organizers to optimize productivity, while increasing revenue and visibility.
1.2 The Services.
Eventlify’s websites and domains, including www.eventlify.tech, and all of the webpages, subdomains, country level domain variants and subparts of those websites (collectively, our “Site”), all of the services available on or through the Site or otherwise provided by us (including our application programming interfaces). Eventlify is a Illinois corporation with its principal place of business at 150 N Michigan Ave #2800, Chicago, IL 60601.
You acknowledge and agree that, except as set forth below, all content and materials available on this site are protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws. Except as expressly authorized by Company, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from such materials or content. As noted above, reproduction, copying, or redistribution for commercial purposes of any materials or design elements on this site is strictly prohibited without the express written permission of Company. Notwithstanding the foregoing, those who are subscribers to the Service (“Subscribers”) are granted a non-transferable, limited license to access and use the Service solely for the aggregation of information for its designated events (the “Content”). Company does not review or pre-screen the Content and claims no intellectual property rights with respect to the Content.
Subscribers and participants in events for which the Company has been engaged (“Participants”; collectively, Subscribers and Participants shall be referred to as “Users”) agree that they will not knowingly use the Content or Service in any manner which may infringe copyright or intellectual property rights or in any manner which is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or in violation of the terms of this Agreement.
Except for the non-exclusive license granted pursuant to this Agreement, Users acknowledge and agree that all ownership, license, intellectual property and other rights and interests in and to the Service shall remain solely with Company.
Subscribers who configure the information from the website to share or make available certain Content to the public are deemed to acknowledge and agree that everyone will have access to the Content (the “Public Content”). Users agree that Company shall have no liability for the disclosure of any Content, which becomes Public Content.
Company reserves the right to temporarily suspend access to the Service for operational purposes, including, but not limited to, maintenance, repairs or installation of upgrades. Company shall endeavor to confine planned operational suspensions with a best effort to minimize disruption to the Users, but reserves the ability to temporarily suspend operations without notice at any time to complete necessary repairs.
1.3 Users.
Through the Services, Eventlify provides a simple and quick means for registered users who are event organizers, planners and charitable organizations (“Organizers”) to create event registration, organizer profile, fundraising and other webpages related to their events, to promote those pages and events to visitors or browsers of the Services and to sell tickets and registrations (or issue free registrations), and solicit donations and sell merchandise related to those events to users who wish to make purchases, registrations or donations from or to such events (including to free events) (“Attendees”). We refer to Organizers, Attendees and other visitors and browsers of the Services collectively as “Users” or “you.”
2. Minimum Refund Policy Requirements.
2.1 Application.
As a marketplace for events of all shapes and sizes, Eventlify understands the importance of providing a clean, well-lit platform where Attendees have full disclosure of the terms of their purchase and where those terms meet certain minimum requirements. For that reason, Eventlify has created the following terms and conditions governing refund policies of Organizers of paid events on the Services (the “Attendee Refund Policy Requirements”). By accepting the Terms of Service, you agree to the terms of these Attendee Refund Policy Requirements without modification and enter into a binding contract with Eventlify, which will be applicable when and if you use the Services to create, promote and/or collect sales proceeds for a paid event.
2.2 Incorporation By Reference.
These Attendee Refund Policy Requirements and the rights and obligations contained in these Attendee Refund Policy Requirements are in addition to and are incorporated into the Terms of Service by reference. Nothing in these Attendee Refund Policy Requirements shall be deemed to modify, waive, amend or rescind any other term of the Terms of Service.
3. Refund Policies And Administration.
3.1 Minimum Requirements.
We understand that refund policies vary depending on the type of event and the Organizer. Because of that, we provide flexibility for Organizers to post their own policies with respect to their events, so long as they meet the following minimum requirements:
(a) Refund policies must be posted on the applicable event page;
(b) “No refund” policies are permissible, but must be clearly identified as such and must otherwise comply with these minimum requirements;
(c) Refund policies (including “no refund” policies) must provide for a refund or other make good for complete failure to provide the advertised goods and services (e.g., event cancellation);
(d) Refund policies must be in accordance with all applicable local, state, provincial, national and other laws, rules and regulations, including all requirements imposed by Card Schemes or Alternative Form of Payment Frameworks (each as defined in the Merchant Agreement);
(e) Refund policies must include specific instructions on how to obtain a refund, including how, when and where to direct a refund request;
(f) Refund policies may not be changed with respect to purchases made prior to the date of such change and its posting to the applicable event page;
(g) Refund policies must set out a specific time frame within which refund requests will be responded to, which should not exceed five (5) business days for a first response; and
(h) Refund policies must otherwise be fair and reasonable.
If a refund policy is not posted or does not meet these minimum requirements set forth above, Eventlify may (but has no obligation to) modify such refund policy such that it meets these minimum requirements. Such modification may take the form of prospectively making changes to the actual refund policy on the applicable event page or retroactively applying such changes at the time of a dispute, chargeback and/or refund request.
3.2 Refund Process.
In order to initiate a refund request, an Attendee should contact an Organizer directly as set forth in the applicable refund policy. If no contact information is listed, the Attendee should use the contact the organizer button on the event page or such other information posted on the event page. Organizer agrees to administer its refund policy in accordance with the terms set forth on the applicable event page and the minimum requirements set forth in Section 3.1 above.
3.3 Eventlify Review.
In the event that Organizer fails to honor a refund that an Attendee believes is due under the applicable refund policy and/or the minimum requirements set forth above, that Attendee may request that Eventlify initiate a refund by contacting us. Eventlify will review the facts and circumstances and determine whether or not a refund is due in accordance with the applicable refund policy and the minimum requirements set forth above. Eventlify will endeavor to complete its review within thirty (30) days of being contacted by Attendee. Attendees should note that if an Organizer has selected a facilitated payment method such as PayPal® for an event, Eventlify will not have control of the funds and Eventlify will need the provider of the facilitated payment method to cooperate in order to obtain a refund, which may not happen. All determinations of Eventlify with respect to these Attendee Refund Policy Requirements, including without limitation the orders to be refunded and the size of any refund, shall be final and binding on both Organizer and Attendee.
4. General.
4.1 No Insurance/No Guarantee.
These Attendee Refund Policy Requirements are not intended to be and do not constitute an offer to insure the performance of or to guarantee the performance of any Organizer and are not a guarantee that refunds will be issued in any given situation.